What's New?!
View upcoming services, invoices, & payment history just like before…with some new bonus features.
To access your Customer Portal, open the email from Emerald Lawns with the subject line: Welcome to Your New Emerald Lawns Customer Portal! Within the email, you’ll find a link to the Customer Portal and your username.
Click the Customer Portal button in the email or visit https://www.mylawnportal.com/s/login/?expid=EmeraldLawns and enter your username. After you log in, a welcome message lets you explore the New Portal or switch to the Legacy Portal.
You can switch at any time. Click your name in the top right corner and select Legacy Portal from the dropdown. Switching views does not change your services, invoices, payments or other account information.
Once logged into the Customer Portal, click “Account” in the main navigation along the top of the page. You’ll find the account name and number, servicing branch, and primary contact.
To review your contact information and communication preferences, click “Profile.” Use the Edit option when a field can be updated or contact Customer Support for assistance.
Account View
Contact Information
Once logged into the Customer Portal, your Dashboard shows your next service and its scheduling status. To see all current and past services, click “Services.”
Statuses include To Be Scheduled, Scheduled, En Route, In Progress and Completed. A service shows “To Be Scheduled” until the appointment reaches the appropriate scheduling stage. The date will appear once it does. Select “View Details” on a service to see more information, including service reports when available.
Dashboard View
Services Page View
Your Dashboard shows your current balance and whether AutoPay is active. For more detail, visit “Billing” found in the main navigation along the top of the page to review your invoices and payment status. You can search and filter your invoices.
Invoices and Payment Status View
Preview Invoice
Click “Manage Payment Methods” on the Dashboard or Billing page. You can review your saved credit cards or bank accounts, add a new payment method, and see whether a method is active.
Click Pay Now on your Dashboard to open the Payment Center. Select all open invoices or choose individual ones, then pay them together in one transaction. You can also add a new payment method while paying and split a payment across payment methods when that option is available.
Payment Center
Yes. After logging into the Customer Portal, visit “Billing” found in the main navigation along the top of the page. Your open and paid invoices, including past invoices, appear there. To download copies, select the invoices you need and click “Download Selected.”
If you have any trouble accessing your invoices, please don’t hesitate to call us at 888-356-7717.
To reset your password, click “Forgot Password” on the Customer Portal login page. Enter your username and click Reset Password. You will receive a password reset email in your inbox.
Login Page
Forgot Password Page
If you have any trouble accessing your invoices, please don't hesitate to call us at 888-356-7717.
The ability to add or make changes to your service is not a current feature available on the Customer Portal. If you need to adjust your service(s), please call the office at 972-460-0080 or visit “My Support” on the Customer Portal and click “Contact Support” to open a new ticket with our Customer Service Team.
To reset your password, click “Forgot Password” on the Customer Portal login page.
Enter your username and click Reset Password.
You will receive a password reset email in your inbox.