What's New?!
View upcoming services, invoices, & payment history just like before…with some new bonus features.
How do I login to my Customer Portal?
To access your new Customer Portal, open the email from Emerald Lawns with the subject line: Welcome to Your New Emerald Lawns Customer Portal!
Within the email, you’ll find a link to the Customer Portal and your new username.
Click the Customer Portal button in the email or visit https://www.mylawnportal.com/ and enter your new username. Select “Forgot Password”. You will be emailed a link to reset your password.
How can I view upcoming services?
Once logged into the Customer Portal, find Upcoming Services by scrolling below the Welcome message.
You may click on the Service Appointment link to view details about it.
When a technician has begun traveling to your property, the “Real Time Location” link will become active so you can see their location.
How do I view my account details?
Once logged into the Customer Portal, click “My Account.” You’ll find the account owner, phone number, and billing address along the top.
The account number is found under “Details”, as well as the account status, service branch and preferred communication method.
By clicking “Related” you’ll see associated Contacts and Assets (properties). To access more information, click on the individual contact names or property addresses.
What is my current billing status?
After logging into the Customer Portal, visit “My Invoices”.
Find your open and paid invoices in the tab titled “My Invoices”. Click on an invoice number to view status details.
How do I update my payment information?
To update your payment information, please call the office at 972-460-0080 or visit “My Support” on the Customer Portal and click “Contact Support” to open a new ticket with our Customer Service Team. Our team can supply you with a secure link to update your payment information.
How can I make a payment?
If you need to make a payment, please call the office at 972-460-0080 or visit “My Support” on the Customer Portal and click “Contact Support” to open a new ticket with our Customer Service Team.
Our team can supply you with a secure link to update your payment information.
Can I access past invoices?
After logging into the Customer Portal, visit “My Invoices.”
Find your open and paid invoices in the tab titled “My Invoices.” All invoices prior to January 2025 were migrated and archived from our previous system and are available in “My Historical Invoices.”
Click on an invoice number to view status details.
To download a copy of your invoice, click the “Generate Invoice Document” button.
After generating, the PDF can be found in the “Related” section of the page.
How do I add or change my services?
The ability to add or make changes to your service is not a current feature available on the Customer Portal. If you need to adjust your service(s), please call the office at 972-460-0080 or visit “My Support” on the Customer Portal and click “Contact Support” to open a new ticket with our Customer Service Team.
How do I change my password?
To reset your password, click “Forgot Password” on the Customer Portal login page.
Enter your username and click Reset Password.
You will receive a password reset email in your inbox.
How is my data secure?
We care about you and protecting your data. We keep your credit card information safe by utilizing tokenization. Card information is never stored directly in the system, instead it is replaced with unique tokens that only the payment gateway can decrypt, significantly reducing the risk of data exposure.